Privacy Policy
RiverCity Plumbing LLC — Effective date: August 8, 2026
RiverCity Plumbing LLC ("RiverCity Plumbing," "we," "us") operates rivercityplumbingjax.com and provides plumbing services in the Jacksonville, Florida area. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
Information you provide directly. When you call, text, or email us to request service, we collect the information needed to schedule and perform the work: your name, phone number, email address, service address, and details about your plumbing issue.
Information collected automatically. When you visit our website, we use the following services, which collect information such as your IP address, device and browser type, pages viewed, and how you found our site (via cookies and similar technologies):
- Google Analytics (GA4) — website usage and traffic measurement.
- Meta Pixel — measures the effectiveness of our advertising.
- WhatConverts call tracking — when you call one of the tracking phone numbers shown on our site or in our ads, we collect the caller's phone number, the marketing source of the call, and call details so we can measure which advertising brings us customers.
We do not operate web forms on this site, and we do not collect payment information through this website.
How We Use Your Information
- Schedule, perform, and follow up on plumbing services;
- Communicate with you by phone, text message (SMS), or email about your service requests, appointments, estimates, and invoices;
- Measure and improve our website and advertising;
- Comply with legal obligations.
Text Messaging (SMS)
By providing your phone number to RiverCity Plumbing (for example, when calling or texting us to request service or schedule an appointment), you consent to receive service-related text messages from us, such as appointment confirmations, scheduling updates, technician arrival notifications, estimates, and follow-ups.
- Message frequency varies based on your service activity.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message. Reply HELP for help, or call us at 904-760-7837.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services solely as necessary to deliver messages to you.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate our business (e.g., scheduling and field-service software, call tracking, website analytics, and advertising measurement providers listed above), who may use it only to provide services to us;
- Legal authorities when required by law.
As stated above, SMS opt-in data and consent are never shared with third parties for any purpose other than delivering our messages to you.
Cookies and Analytics Choices
You can control cookies through your browser settings. To opt out of Google Analytics, you can use Google's opt-out browser add-on. To learn about Meta's data practices, visit Meta's Privacy Center.
Data Retention and Security
We keep customer records only as long as needed for the purposes above (including warranty, accounting, and legal requirements) and protect them with reasonable administrative and technical safeguards.
Children's Privacy
Our services and website are directed to adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
If we update this policy, we will post the new version on this page with a new effective date.
Contact Us
RiverCity Plumbing LLC
9556 Historic Kings Rd S Ste 401, Jacksonville, FL 32257
4609 Trout River Blvd, Jacksonville, FL 32208
Phone: 904-760-7837
Email: office@rivercityplumbingjax.com